Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Anna Tims is away. CER / Field Insights - North England. In your case, communication between the two appears to have broken down badly. Do I have to pay for this visit? Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. So, here's where it all started working as a Phone Engineer. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. The fault is due to damage caused by someone at the customer's premises. Although I would guess your fault will probably be picked up on Monday morning. 8.40 for each calendar day that the service is not repaired. 22h. Depending on the provider and package you choose, you might be able to avoid paying for line installation. There's more to Openreach than meets the eye. BT Openreach SFI2 Engineer Visits. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. @XRaySpeX . Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. How long is the appointment? BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Suggest you contact openreach as this is BT Retail /Consumer forum. My dad said we needed the one downstairs which he had already disconnected. Your contracted to 37.5 hours a week for work which your are field based. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Well, by fiddling around on the Internet you have found me! Our broadband then stopped working completely. That's usually four or five days a week between Monday and Sunday. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Again, no one turned up. Moving home . @bt_uk. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Well let you know how quickly you could be up and running when you order fibre broadband. I interviewed at Openreach (London, England) in Sep 2020. My Background as a Phone Engineer in Southend. Answered View answer in the context of this discussion Report post Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. I'm wondering will there be engineers working on a saturday? So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Openreach, which controls most of the UK's. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. 12h52. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Talk about pass the buck BT! BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. . For Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Register (or login) on our website and you will not see this ad. They come across many different situations that require considerable skill and the ability to think and act quickly. The installation takes around three hours and the Openreach engineer will need access to your property. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. We don't ask for any formal qualifications. Please enter at least 3 characters to search. These cookies ensure basic functionalities and security features of the website, anonymously. The re-branding exercise actually started, in a very low-key way, a few short . Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Super helpful and knowledgeableman. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. - Providing support for Service and Commercial inventory. If this happens we'll text you, call you, or send you an email to arrange another appointment. and. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. This could be when: We only charge for repair work on a small number of fault reports. I think Openreach work 7 days a week, and on bank holidays. The phone stopped working, and our broadband was down for about three hours but then came. If you need help email your.problems@observer.co.uk. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. These cookies track visitors across websites and collect information to provide customized ads. Log intoorder trackerusing your BT ID or order reference and postcode. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. The union was . 22h52, Hi. Well arrange a convenient appointment when both you and the engineer are available. Its a good idea to make sure youve got the relevant property insurance to cover such instances. You can view these money saving ideas by clickingHERE. Thank You). But it changed its tune when the Observer got involved. This depends on the apprenticeship you are applying for. Contact BT. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. First, Openreach will send an engineer to assess how much work is needed. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Noisy faults often dont show up on a line test result. An engineer visit is requested, and no fault is found. Youll be sent a new hub, so keep it somewhere handy. Civil's don't have to give the hrs travel time as you have to start at a yard. business and public sector, For business and public View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. on Replying to . - Providing data governance through all operational teams in order to maintain and improve data quality. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. The ISP said it can take up to 72 hours. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. It was reported a yesterday (I think). They will try and get you . This is how life was back then. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced.
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