You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! New York If you feel like StubHub cheated you, you could take action against them. Depending on where you live and how you got the tickets, you may be due a cash refund. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. but I havent been able to get in contact with anyone from StubHub. "If you have tickets to a show that is postponed, you will be able to select your refund . https://money.com/stubhub-refunds-covid-19-cancellation/. Very dissatisfied customer. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. StubHub offersthe retroactive refunds because the live events industry is opening back up. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. If I did I woulda dropped my price or took my friend to the game. How do I contact StubHub for refund? And 2 hours before the game I had no listings active. We may be compensated if you click this ad. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). They're upset StubHub is refusing to . Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Please note that, for canceled events, no . Combined with viagogo, we now span 90+ countries around the world. Otherwise you will receive a voucher for 120% of your purchase price. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Find the sale. All rights reserved. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Your California Privacy Rights / Privacy Policy. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Purchased 2 NFL tickets on StubHub. How do we request the refund? We just sent you a welcome email. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. If your payment is pending, well cancel the payment. Another way you might reach the company is by sending them an email. The credits are valid through the end of 2022. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Reach out to customer service representatives via social media, Call the event organizer and state your case. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. How to Contact StubHub for fraudulent tickets. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. We are changing the way you register and sign-in to the StubHub Community. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Lets dive into it right away. You can reach the corporate office at 415-222-8400. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. We are changing the way you register and sign-in to the StubHub Community. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. DoNotPay records the details of your purchase to boost your chances of winning the refund. Illinois But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Poor customer service is the biggest pet peeve to DoNotPay. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Open a new browser and try logging in again. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. How do I contact StubHub for a refund? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. StubHub is offering the retroactive refunds now because the live events industry is opening back up. please contact StubHub US Customer Service at 1.866. JEVAR IS WHO HANDLED MY CALL. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Great help!!! Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Thanks SO much! If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. After the switch, you will enter the email address you use to access the community in order to reset your password. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? International orders are handled a bit differently than those within the US, @Lighty7. Email: This information has not been added. DoNotPay doesnt care about that. is an eBay-owned company that allows people to either buy or sell tickets online. Enjoy! Check out the table below to see the best alternatives to StubHub. It is now November - this is ridiculous. Use of this website signifies your agreement to our. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Enjoy!Make sure we land in your inbox, not your spam folder. With only these four steps, your refund request is faxed. I waited 2 days and tried the access code again..still nothing. Contact us United States and Canada. Click or tap See actions and select Make changes. Covid 31 Refunds 41 StubHub 211. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. No problem. DoNotPay can be by your side during the process and help you sue any company in small claims court. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Postponed events may not be eligible for refunds. Maryland: AND TOLD ME THAT "Recine. For customer support people can visit their help topics to search for answers to questions or browse popular topics. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Hurry up and access DoNotPay from any web browser to check out everything we offer. If you feel like StubHub cheated you, you could take action against them. Bradley R. Hightower. Dollar Scholar Asks: Why Can't the Government Just Print More Money? I was a no show due to a soft water flooding of o We'll email you when an event is canceled. Fatsuma Stagehand The cash refund will be issued by May 31, 2021 and will. There's a class action lawsuit against StubHub from other customers who want a refund too. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. NewsletterDollar ScholarStill learning the basics of personal finance? I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. StubHub is also required to process any refund requests it receives going forward for the events at issue. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? All you need to do is follow these short steps below: Voil! StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. A Personal Loan can help you mitigate losses and get back on track. All Rights Reserved. Click here to update this department. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Explain your scenario, and provide any applicable evidence. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. StubHub sellers set the price of their tickets. Clear your Internet browsers cookies and cache. on 2/28 at 3:05PM I was refused to talk with a supervisor , I had 4 tickets listed. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Click that link and you're good to go. Dorado, PR 00646, Metro Office Park Supervisor " would NOT SPEAK WITH ME. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). "The return of live events, the input of customers, partners, and regulators, and the . I had a fraudulent charge on my credit card account from Match.com. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Sorry we couldn't be helpful. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. And never again. Perhaps Its Time to Switch to Something Other Than StubHub. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Listings for companies similar to StubHub: Customer service is awful. Many companies featured on Money advertise with us. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Customer service all the way to your seat, 2000-2022 StubHub. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. See if youre using the right email and password. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! 2023 www.cincinnati.com. Keep in mind that you may not be refunded in money. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Marrali just wants her money back, and she's not the only one. / What happens when an event is canceled. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Enter your gift card number in the Add a Fancode & gift code section. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Danielle is the author of this solution article. Ticketmaster for Ever. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. From everything weve seen, the StubHub customer support is quite thin, to say the least. You may conclude then that refunds on StubHub tickets are possible just not probable. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Apply your StubHub balance during checkout on your next purchase. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Who do I contact? 1.866.788.2482. From everything weve seen, the StubHub customer support is quite thin, to say the least. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Customerscomplained to the media andfiled lawsuits. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Sign in, or if youre new to StubHub, sign up for free. Colorado: 8,688 customers due $3,120,442 in refunds. So the funds are available but you only adhere to the state-by-state laws? The old bait and switch! Get useful tips, expert advice and cute animals in your inbox every week. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Interactive chat Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Louisiana 03-31-2022 08:37 AM. Your online site is a disaster, It does not work to apply a credit. She came back and said I'm refunding your money butand then starts fighting with me again. Click your state to see if you qualify! What Is Public Liability Insurance For A Wedding? And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. They have a VOID watermark. and take advantage of this neat service whenever you need it. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. A million dollar company can not compensate a loyal customer a few hundred bucks. Customers can keep their credits if they like. Yes These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I live in GA - was supposed to go to a premier league game in England in March. StubHub changed its refund policy about a month ago. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Is SeatGeek legit? 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . They are printed with duplicate. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Sellers . You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. It is taking Stubhub about 120 days to process refunds. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. How can I email stubhub to refund tickets for a cencelled event. Still learning the basics of personal finance? 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