Can be repetitive, had to start as seasonal first but it is possible to become full time, I worked at Fanatics part-time for more than a year, I have been working at Fanatics full-time for more than a year, Good Compensation, Latest and greatest technology, Room to grow. Our number one concern is customer satisfaction. Steady work in really relaxed environment and great people. We apologize for any inconvenience regarding your order. They have lost my business going forward thanks fanatics-for being professional jerks. I spent my last 100 on this and if I get a refund, ill have to wait til after his bday to even get my money back. Hello, Thank you for reaching out to us. Fanatics needs to get with the program, offer free shipping and free return shipping on all orders just like Amazon, Zapos and other internet retailers. Unlimited leaves actually goes against employees. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. AND only on the inside of the package on the product itself does it state "No returns, No refunds." It took 2 weeks to get my 1 hat. We ask that you email into us directly at firstname.lastname@example.org, so we look further into the issue at hand. We are so very sorry that your item has become defective. I have ordered from fanatics.com three times. If you want to throw your money away, here is the place. Mu next issue is the replies to complaints from this website, many of them use the phrase "I am sorry for your inconvenience" I do not know where that phrase started, but it has never been used by native English speakers. That’s not the case I still cannot order from them and I’m blocking all the emails. Can you please email me at Customerfirst@fanatics.com. It got a hole in it, and growing, after 2nd wash. And the red color ran onto one of my favorite white shirt (Madewell brand) making the collar of it pink while JUST sitting IN THE CLOSET under the Fanatics crappy red tshirt!! Very frustrating this was a gift for our ten year old grand son. I have yet to have any money refunded or incorrect items corrected. Working hours can be long if team is spread across geographies. I just pray I even get the hoodie with the other reviews I've read. Please explain to me WHY THEY WERE PACKAGED LIKE NORMAL CLOTHING? Can't call. We are truly sorry for your experience. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Current Employee - Fan Services Representative, Current Employee - Senior Software Engineer, Current Employee - Senior Systems Engineer. how long does it take to receive the refund money ? They don't care if they sell terrible quality items. Hey Lorraine, thank you so much for taking the time out and leaving us a positive review. We value each of you and hope you will give us an opportunity to make this right. In a time where you can order pretty much anything on the planet and have it delivered in a few days - I assumed Fanatics could at least have things shipped in a few WEEKS was apparently asking too much.If you order from Fanatics, plan on your apparel arriving in time for NEXT season and not a moment sooner. Our Mission: to consider the customer first in everything we do. I paid over $100 for a Jersey I could have bought at the flea market. Email said the package would arrive on a Wednesday (4 days before the date of the birthday) - didn't arrive. it would seem to me that the customer should have the option to decide, no? I have ordered from Fanatics several times and have had no problems!Receive all packages on time and in excellent shape! In the age of Ecommerce where the majority of retailers offer refunds free of charge, it's hard to believe Fanatics charges a return label fee. Thank you, Maribell, Good Morning, Rodney. The amazing representatives at Fanatics kept in touch with me to stay updated on the situation and even mailed me out a replacement and I greatly appreciated that.
After promising and making you pay for 4 day expedited delivery at gauging prices, have the nerve to say 4 days start with ship date, not order date. Upon reviewing your orders should arrive no later than December 13,2017. They resolved my issue and everything is fine now. What! Hello A B, thank you for your feedback! They were able to find it, said it would be going out in a few weeks, and that they'd send me an order confirmation. This is the worst company ever. We apologize for any inconvenience regarding your order. This has gotten ridiculous.So in my experience this company tries to have good customer service, yet every time I call, I get someone that does not speak English as a first language, will not put me through to a supervisor, But I have been promised a return call within 3 days. The top slide came off, no abuse or damage, slide groove fell off - right after the 90 day defective merchandise policy. I want my $32 refunded but guess I just learned a valuable lesson on scams. Upon review of the tracking, the first package was located by FedEx and shipped out today on 12/6/2019 and will be delivered on 12/9/2019. Fanatics has a consumer rating of 1.65 stars from 2,028 reviews indicating that most consumers are generally dissatisfied with their purchases. A bunch of sour grapes!
The other reviews on this website DO NOT lie. We would like to make this right for you. I am very sorry that the package was not received. Calling the Customer Service number just got a recording saying it was due to arrive on that Wednesday (even though this was now a day after that). Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans. We have sent you an email containing a pre-paid return label and the return instructions. We look forward to hearing from you. This is a Manufacturer Direct item that is shipped directly from that manufacturer. Arbitrary HR Policies. Had a problem with my recent order. I look at my bank account statement and see that there are two charges for 23.99 taken out of my bank account from Fanatics ( a total of 48.98).
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