However, we're here to help. the Transaction Details page may have the requested insurance information. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. eBay is taking action to protect sellers for shipments to and from British Columbia. We called eBay ( BIG KEY! 05-11-2014 I don't plan on stopping any time soon. I just wish more sellers would beflexible depending on the circumstances. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. If they deny it, escalate it to eBay and they will more than likely rule in your favor. Some sellers . not all. If you continue to use this site we will assume that you are ready to rock on with it. We have helped over 300,000 people with their problems. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Reply elislider 6 yr. ago Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. It depends on the reason for the return. Language barriers may make it difficult to purchase an international return label. Its important to request the refund within a timely manner. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Amazon Package Sent to the Wrong Address? If I had simply changed my mind, I would certainly pay the return shipping. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. eBay sellers can include a restocking fee of up to 20% for returned items. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. Ive had this happen and the ebay help boards are full of examples of this. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. First response from me is always "Return for refund". In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. Scroll down to Return Preferences and click the Edit link on the right. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. "Birth certificates show that you were born. I dont accept returns, why do I have to pay for a return postage label? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. eBay is no different. Returns will not be accepted without prior authorization. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. eBay Selling! 09:08 AM. What happens if the item is lost while it's being returned? If you don't ship the return by that date, we may close the request and you won't receive a refund. Ask the buyer to use a label you sent along with the item. See the Abusive buyer policy for more examples of activity that we don't allow. The returns process usually starts with a message . Free Shipping.CXRacing Turbo Kit For 92-00 Honda Civic, with D15 D16 . Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? In some cases, you can't know for sure. All Rights Reserved. You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. We used the other account for our own private purchases. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. Find the item in Returns and cancelled orders. ), know that eBay should have your back. But at some point, the scammers are going to figure out the weakness in that business plan. Tips for returns Specify a refund amount for the item or for the order. I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. I sold hundreds of items with 100% feedback. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. They can then print the label and use it to send the item back to you. . The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! You can still close it if things are resolved. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. We'll automatically close a return request if there's been no activity. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. :) OutsideObserver2 3 yr. ago Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. The seller keep the sale price but their funds may be on hold for a week. New to the whole flipping/reselling process? We have a buyer who says the way we packed the item damaged it. No message before opening a claim. Can I refuse to give a refund on eBay? Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. You'll need to send it back within 10 business days, using tracked postage. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. 03-23-2018 06:31 PM. When the seller replies, we'll send you an email with details of the next steps. for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. Expand. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. I was paid for my item and the original ship cost. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. If the buyer paid, theyll need to contact the carrier instead. Read our most popular questions and answers on how to handle return shipping for items you've sold. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. If the seller misdescribed the item or if it was damaged in transit, the seller pays for return shipping. Disclaimer. Same old form letter rma number garbage. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. We would refund a buyer if an item was damaged. you misused the product or service in a way that contributed to the problem. Send you a message The seller may ask you for some more details about your return request. Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. Check out the damage on the box: And there was damage on almost every side of the charger. Does eBay intimidate you? It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. If you need help, you can contact us. Asking for a Refund from the USPS. Refunds go back to your original payment method and are typically available within 3-5 business days. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. But for this specific one, they were quick to remedy the problem. You'll also receive a date by which you should ship the item back. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. With the new defect rate, it will only get worse. Enter the desired refund amount, and select Send refund. It would leave a sour taste in my mouth too. Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. That's not "new". But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage.
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