. My other half and I used the tunnel last year October time as we moved address and was on our way to IKEA. If you call them, you may be able to pay over the phone then and there anyway. The reason? We did manage to pay the following day (with difficulty) on my husbands phone, but we almost forgot, and I dont use a mobile, so if I had been on my own I would have been completely stuck and unable to pay. Im really shocked by this system. Please can you help? I managed to speak to someone on the phone this morning and surprise! Yes. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? I live 90% of the time in Germany. Find your local Trading Standards office here. Anyone know who is in charge of this? Shame on you Dartford crossing and management team. I thought it was just a temporary changes and there was no charge for the time being, only to find out now I had to pay online. I completely agree. A Dart Charge PCN is just simply a 70 penalty issued to you for not paying the river. You should have a good chance of success. I didn't ignore the fine. Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. Just another trick to try and get your money. They said the cant help otherwise. I travelled from Brussels to Norwich. I was totally flabbergasted to see my charge. Furthermore at the passing times, the traffic was so dense I even didnt see there was a charge to pay or somewhere mentioning a website. Today my other half recieved a bailiffs notice at our previous address wanting to remove goods as apparently we now owe in excess of 400. Its the best option in your situation. Hugh. Also please consider that the 14 day deadline for should commence on the date of the re-issue, if indeed it has already been issued. I also paid before getting fined, well you do when you suddenly remember after a holiday!! You should certainly remain exempt if you were before. The Dart Charge website is the simplest way to pay. What can i do? I would get in touch with them and explain what happened. After checking with the TfL website, entering QE II bridge, the name that is given for the crossing on Google maps, I could find no evidence for a charge. I have just returned from travelling in the UK in my car. There were no visible signs and no toll booths so how could anyone possibly know that there was a toll to pay? Let us know and sorry I could not be of more help. Your site is very helpful, so many thanks. Hopefully that is the end of that. So I paid the 5 return charge around 4:30am, so four and a half hours late, and hoped for the best. Hi Karen My query is about the 14-day grace period for the first offence. Motorists must pay a fee to use the tunnel, although exemptions exist. Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. Give me the hi viz collectors any day of the week. Plus, make sure you get an official receipt for the payment. I was very surprised. Yes what a system we are from spain april gates open no warning no signs may again same september again same we dit not know becourse road works thinking free of charge than in late november recieved 4 finish of not paying we complain Saying where to pay when we recieved the finish we want to go again dartford crossing putting out van online but say can not find we try to phone after many times put nr this nr that etc line go dead i think this is made special to fuck us for the fines ridiculous how the british goeverment try to make money Now we drive around the m 25 to go to suffolk, Hello, Im Italian, I passed under the tunnel Aug. 16, 2015 with my camper and during the transition I was surprised of the lack of toll, (I had been in London in 2013 and we stopped to pay), today December 1, 2015 I get the sanction and I have to pay 35 pounds, wanted to know if everything is correct, if the company is not doing a scam to all the people who do not know that at that point, things have changed. I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. Couldnt believe it Thank you for this page guys. The petrol is more expensive.. Help help help..just received a letter from Dartford this morning with a pcn of 70 or 35 within 14 days but the incident happened in july my friend was driving and his english is not very good and didnt realise he had to pay passing charge. A BLUE badge .is NOT free. In order to manage my account online, the first step in creating an account is to make a payment on 10 (for four crossings). Unfortunately, many motorists were charged twice for a single crossing because tolls duplicated their payments. I would pay now and there is a chance youll be okay. Someone is laughing. However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. Hi Sanef who operate the system should cancel these fines, but if not, the adjudicator should do so. Once I got to France, my phone would not work at all except on WiFi, and so I was unable to search online. Any way, this EPCPLC mail was delivered to me exactly on 9 Jan 2016 Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. Have you payed the fine or are you waiting too see what they say? I wrongly assumed, because I saw no signs, that because of delays and works, that people were just being let through. We used the tunnel for the first time since the new system came in. Hi, I forgot to pay the crossing charge on Sunday and paid this morning, Im worried about getting a letter through the post with a charge, do you think I will get away with it? It might be worth the 2.50 gamble on paying or phone them and explain the situation. We either forget to pay and they do not send a reminder, or we pay only to find that we should have paid twice, once for one way and once for the other. While on holiday in France, I read that first time users of the crossing were being given 14 days to pay in view of the unsatisfactory arrangements for collecting payments (source http://www.bbc.co.uk/news/uk-england-30633955): Too many people like you are being hounded for doing no more than the right thing. Dart charge notices and luton regained the original behavior. Wot the hell,they also put a bill of 475 on car. Local residents put up with enough and should not be put out further by the crossing. On the 16th of May 2015 i recieved a letter from them saying i hadnt paid and as it was my first offence would only charge me 2.50. Dartford Crossing charge By Waseem Started October 31, 2022 6 PCN from local authority By simonhill Started August 4, 2022 1 Unsigned Local Authoruty Parking Ticket By rattlywelshboy Started May 19, 2022 3 Council Parking Charge (PCN) - signs only at the entrance, no other signs on the actual street By TamerAM Started April 13, 2022 Our picks On the crossing there is nothing! Sorry to hear that. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. At least a week notice is a fair deal. This is my first offence and i paid eventually. We thought great thats okay as we have already paid a few days ago. Hi Pete, I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. In any case, notwithstanding the fact that the PCN has not been delivered, and the concerns I have about that, I am extremely unhappy that the situation has arisen at all. What is a Payzone shop and where to find it? I went to Dover and back in one daylong voluntary work day away on sat of first bank holiday. Lets see if they are human. The Automatic Number Plate Recognition system that triggers a charge against your car has been found wanting when it comes to reading certain letters such as C and G causing incorrect fines to be issued. I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. I used the crossing on 26th May and totally forgot to pay ( 1st time ever crossing it). At least waste as much of their time as possible with phone calls and letters, after all they are wasting your time. why cant they give us information when required. The time given for payment is way too short and the fines are out of all proportion. Like many here I havent used the Dartford crossing for some time, so when I used it a week last Sunday we had change ready and were constantly looking for signs displaying the various charges, but didnt see any. Well why cant we have 14days to pay . On Wednesday I logged onto the crossing website to make the 5 payment but it was blocked as a dangerous site by the company firewall! If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. Siccome sono una persona onesta, ho preferito pagare, con quei soldi sarei salito volentieri sulla london eye con tutta la famiglia e mia figlia e ho rinunciato perch londra per unitaliano cara, mi scoccia veramente tanto avervi regalato quei soldi per un tunnel, adesso lo so la prossima volta piuttosto di passare per il tunnel spendo il doppio di carburante. this is my first time to pay dart charge and I did not know have to pay both way and I did pay only one way not pay on return. Today I found out there was a charge, found the website and called them. I will look into it to confirm the situation. They hung up on me.As i have never recieved a fine for the 1st of Feb and as far as i was aware it was paid do they have a certain time limit to send something to me cheers jim. I think you have answered your own question there. In short, the lack of booths is supposed to help keep traffic moving. See my comments below. I understand there is the possibility of a 14 day grace period if this is the first offence, however. Register a Dart Charge account: This will simply take cash from your account for crossings you make without the need to log on and make individual payments. Herve. Signing up will also extend the time you have to pay from midnight the following day to seven days after using the crossing. As it is I am now apparently liable for a fine of 2 x 105 pounds. As per their letter the fine is cancelled. Greetings, Buongiorno, sono Italiano, sono passato sotto il tunnel il 16 agosto 2015 con il mio camper e al momento del passaggio mi sono stupito della mancanza dei caselli, (ero stato a Londra nel 2013 e ci si fermava per pagare), oggi 1 dicembre 2015 ricevo la sanzione e sono costretto a pagare 35 sterline, volevo sapere se tutto ci corretto, se lazienda non stia facendo una truffa a tutte le persone che non sanno che in quel punto le cose sono cambiate. Reasons for appeal to the independent adjudicator must fall into the following: You were not the registered keeper of the vehicle when the alleged contravention occurredThe vehicle was taken without the owners consentThe owner is a vehicle hire firmThe road user charge was paid on time and as requiredNo user charge or penalty is payableThe penalty exceeded the amount that applied in the circumstancesThere has been a procedural impropriety by the charging authorityCompelling reasons, Start your appeal hereClick here for further information on starting your appeal to the independent adjudicator. Sams also sent a threatening note that demanded 140,000 in cash, to be delivered by a female police officer, or Julie would "never be seen again". I contacted the hire company who said I would need to contact Dartford crossing. There are other reasons why you could appeal the Dart charge. What can I do? On returning home today, I have immediately paid for several crossings but there is no way to contact them to let them know that I just couldnt pay for the outward crossing travelling towards Dover as I had no internet access for the following three days and had no idea that the payment booths had disappeared. And yet they penalise us if we are unable to be on line. Not giving you the option to pay the normal fare when its your first time? Failure to make payment within 14 days of service of the notice may result in the debt being registered at the Traffic Enforcement Centre. Bill of rights act 1689, protects people from having to pay until convicted there is no due process. How much did they charge you on the credit card? I was away 1/2 weeks ago, should I pay now or await the letter, saying car not found on system? In order for such a decision not be procedurally improper, there must be evidence that it has been taken in a discretionary way, not simply as the result of an effectively automated process. After speaking to a friend they said that I would probably get a PCN in the post as I should have paid it before midnight on the Sunday and that I have probably lost the 5 I paid too. Why you do not put some staff or machine to collect money for people like me (even if it is more expensive than paying by internet or phone). The lower penalty is calculated 14 days from day crossing or from day getting somme official letter about fine? However, there was another letter with the penalty notice that stated if I pay within the next 2 weeks i can just pay the original 2.50 crossing fee that I offered to do 3 days after the offence. I think this is grossly unfair. Am I now going to receive a fine I am gutted if this is the case it wasnt for the want of trying!! Where a motorist has paid slightly late, but, importantly, before Dart Charge have even issued a penalty, they can be no good reason for enforcing penalty. Be careful not to mix up the letter 'I' and 'O' with the numbers '1' and '0'. We used to have customer who regularly cost us parking tickets, and they ran up a debt. Enter the registration of your vehicle online, then you are given the option to pay for the number of crossings you have done. Else good bye 1050. I called the number to pay but was told I couldnt pay beyond 24 hours, so I would be receiving a PCN. Today we received another letter demanding 215 stating that the 2 PCNs remain unpaid! I do not live near the bridge, do not need a credit. 2. the nearest PayZone point to us is 4.9 miles away from me in a direction we never take so if we didnt want or have the ability to pay on line it would be nearly a ten mile round trip thats good for the ozone layer isnt it! Despite my willingness to pay, all my attempts failed and a simple slip of memory has cost me dear. Rod Himsley. Full name (Witness) Address Postcode The above named witness, declares that: Tick all boxes that apply to you. The Xmas opening times will be published above. If the system is investigated, they will see we have only ever crossed once, and made one payment. I agree Dave, I live in Switzerland and was caught out like yourself and I am currently finding out how and if, I can appeal.
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