It's perfect for our Great room. Made to your specifications and submitted for production at the time of your order. You can also visit one of our stores. About. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Similarly, the line between "pushy" and "helpful" can vary from person to person. They sent one email in May to say my order was processing. We have purchased gorgeous coffee table after seeing it on floor. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. The sectional with chaise was made to order. Please see our Measuring for Furniture Delivery guidelines. David approached us and I have to say we are so happy he did. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. I bought $4500 worth of stuff on the website and they charged me $5500. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Kudos to Tracy the designer who helped us. Verification can help ensure real people write reviews about real companies. If it's your first time visiting this sign in page, you'll need to create a new account to continue. I purchased several pieces of furniture from Arhaus. I did so, and they sent a third party furniture repair company. As for the actual collections at Arhaus--absolutely stunning, innovative and different. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. They have moved my delivery date multiple times and can not commit to anything. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. We require contact information to ensure our reviewers are real. Can I return an item to a store location? 70. He was very rude and said "you're done looking around get out." He answered any questions we had and he was very patient with us. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. I need to return the lamp and no customer service rep seems to know how to accomplish this task. BEAUTIFUL FURNITURE STORE ! If you placed your order in a store, contact your Design Consultant for status updates. . Read trusted and proven furniture store reviews from thousands of real customers. No problem -- they were sending a new cover. My chairs also came in less than 1 week in perfect condition! We have made several purchases with them to furnish our new home and they have been fantastic to work with. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. They are a publicly traded company of over 2 billion dollars. The cons: High prices. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? I have spoken to numerous managers, concierge managers and etc and so far nothing. (It took me multiple visits to make final decisions on my purchases). Luckily for us, Alyssa, the store manager, took over our account. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. 2023 Trustpilot, Inc. All rights reserved. Arhaus Furniture Customer service? Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. I was informed that the benches are ready but the table will likely be delayed until May!! Go in and take a look, you'll be surprised at the quality, variety and the prices! Love coming here! Arhaus is a lovely store in Plano/ Frisco Texas area. The sales staff is very helpful and non-judgmental (snobby). Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. I do wish returns would be a little less costly. Cannot be returned. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . Love everything! I couldn't be more pleased with this purchase! And non of the back rests held shape they sagging and about 1/2 full now. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. Debra Cleare helped us with bedroom furniture, accessories and tables. Love my Pearson Gallery bedroom set. This is a high end store with dollar store customer service. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. Overall, customers have good things to say about Arhaus and their online shopping experiences. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. Arhaus Furniture collections are for the entire home. They wont even send anyone to look at it. This rating has decreased by -10% over the last 12 months. It is always a broken promise. Poor customer service. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. You have successfully subscribed to our list. It was not listed "AS IS" so I expect all parts to come with it. There was a mishap and we got a wrong ottoman but customer service eventually got it right. I found them to be solidly built. Much better service from both. I love my new couch and the great customer service that accompanied it. Tricia one of the design consultants came to my home and helped me plan my buy. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. I called Arhaus a week and a half later. We make every effort to display the colors of our products accurately on the website. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. Our sales associate was Daniel and he was very good sales person at that time. They then promised late August. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. The store manager Shamika Haynes is awesome. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). I have worked with Michael Babcock to furnish two homes. The showroom is clean and beautifully furnished. and didn't hear for a week, so I called him back again. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. They assist you in every part of the process. I love this store! I ordered lamps and bedding. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. This is not something that I would have expected from a $3000 dining table. Design materials that enhance the Arhaus brand and the overall . ! The least they can do is have great customer support for the prices they charge. When this store opened we would frequent from time to time. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Read complete details for Arhaus Archarge Credit Card Accounts. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Please send all requests to [emailprotected]. Should you notice an inconsistency, please contact Arhaus. The furniture is decent at best but totally not worth it with such poor service. The back cushions are not sewing straight. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. This order arrived yesterday, 7/18/14. I chose new ones. We will recommend and shop at Arhaus in the future! Where can I find more information about my Arhaus Credit Card account? 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. He went above and beyond to make sure my husband and I were satisfied. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. First, the stain (whatever it was) would have gone into the cushion as well. After visiting nearly every furniture store in San Diego we stopped by Arhaus. Comenity Reviews. I also got covers for when it snows here in Colorado. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Ask for Tricia and she can be of great help! It's for sure my favorite furniture store in San Diego! I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. The delivery process was painful and required baby sitting. Great furniture and sales people. Deceptive!! Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. They just ignore the questions. A The phone number for Arhaus is: (913) 663-0250. To be added to our postal or email mailing list, sign up here. We also ensure all reviews are published without moderation. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. If you don't expect any customer service go to this store. I'm thrilled Arhaus has come to San Diego!! They're awesome! I never received any paperwork from them confirming my purchase. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. The furniture is beautiful, current and they have unique things . We spent close to $75k at this store and purchased their warranty on the furniture. They said no and didnt seem to care that I was going to write reviews. Without her I do not think I could have ever had done it. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! We have visited many times because we are in the market for a new couch. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. I apparently ordered a custom outdoor furniture set. They expected me to put the old cushion in the new cover. I mailed. A Arhaus employs approximately 20+ people. We want you to love your new piece as much as we do. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. I was thrilled with my order of outdoor patio furniture from Arhaus. And I love the way they do customer service from sales to delivery I have no complaints. As we walked through the showreom we saw so many things that we loved! Do I need to create an account to order online? Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. They did not put aside my chairs and I was told too bad because they no longer have them. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Start with a fabric or finish swatch to ensure the perfect choice. Not worth it, they dont stand by warranty. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! I was sent a second label that i used for the second box. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. nancy. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. STAY AWAY. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. I will be going back there now that I know they have good customer satisfaction. They were delivered yesterday, and three out of the six had scratch marks on the legs. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. They said they would be back in touch. I just ordered too much ;). Great experience. This is a follow up to my September 27, 2022 review. I will definitely be going back. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. It was incredibly reasonable! It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. All appeared sturdy and well constructed compared to other places I had visited. Everyone there is incredibly helpful and great to work with too. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. She took a look at the rest of the house, consequently I bought more furniture! Never got it. I would not recommend this place. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! They don't call or email back. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. From start of purchase to delivery, I am 100% thrilled with my purchase. I had been looking for a while and when I found this set I fell in love. I was not told this at order time. 11 reviews of Arhaus "LOVE THIS STORE. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. Do you ship to Canada or other international destinations? Can I request delivery on a Saturday or Sunday? We want you to love your new piece as much as we do. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. You can prob get a $800 sofa on Wayfair thats better quality. If I could give them zero star for customer service and follow up I would do it. Some links on Slumber Search are referral links. Arhaus don't manufacture their . 60 days. We also purchased 6 leather:tacked dining chairs recently. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. They sure asked me to pay for the furniture right away. Debra answered all our many questions and offer good advice. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. We ordered six leather dining room chairs. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. I would not be purchasing from them again and would not recommend them. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Now, today, late November. We have always wanted the "cloud" from RH but to be honest it's not in the budget. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . So we have one and they are still in the process of getting me the replacement for the broken chair. The sandals are fine and what was ordered. How do I calculate the delivery fee to my area? 30 days: Bedding must be returned unused in the original product packaging. Arhaus has beautiful and unique things. This site's sole purpose is to help you make the decision faster and with more peace of mind. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Sign up for promotions, decorating tips and more from our team. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Learn more about purchasing Worry-Free Protection Plans.
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