Survey surfaces for signs of an infestation, such as tiny rust-colored spots on bed sheets, mattress tags and seams, and bed skirts. (Click on the Red Icon to view detailed bed bug reports.) NEVER again! Tripadvisor performs checks on reviews. Is there a laundry facility in the hotel? The Academy Hotel Colorado Springs takes special requests add in the next step! Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Great value! We will be back. We've sent you an email so you can confirm your subscription. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. Overall, okay. Top notch guest services., The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice, All staff members were amazing! Oh, & rooms were almost sound proof! Breakfast, Now the cons. Taxes and fees that are shown are estimates only. Check around the edges of the box springs. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. great breakfast and restaurant and the pool is our favorite the decorations are amazing, Loved the breakfast! "Before I even bring my bags into an into a hotel room at all. There was a line for waffles in the morning only to find out one of the waffle makers had died. I liked the layout for the bathroom area. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Yeah right! The sink and tub did not drain/drained exceptionally slow when you turned the water on so you were standing in dirty water, or spitting your toothpaste out in a bowl full of water. Site content 2006-2019 Maciej Ceglowski Give Light and the People Will Find Their Own Way. This place is such a gem!! Local, The Hotel has a regular pest control program in place. We enjoyed our stay, The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice. easy access to the freeway. In an email El Paso County Officials say "While bedbugs/lice are a nuisance, the do not transmit infectious diseases; therefore, they don't investigate or track potential bedbug/lice issues.". The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. Typically, they come out at night to feed but during the day, they are most likely found within a 5-foot radius of the bed. The mountain view is stunning. Econo Lodge North Academy: BED BUGS - See 171 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. If the staff was better, the hotel would be an excellent place to stay. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. For convenience, each room includes a refrigerator and a microwave. The only way to leave a review is to first make a booking. I'll leave them out in the hallway and I will tear that room apart for about 15 minutes looking everywhere," Freeland said. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. Needs a deep cleaning. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. The Academy Hotel 719-598-5770 8110 N Academy Blvd Colorado Springs CO 80920 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. They're also applicable regardless of the comment's tone. All rights reserved. Buffett had a little bit of everything. Pet-friendly rooms are also available. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. Lift and look for all bed bug hiding spots, including underneath the mattress, bed frame, headboard, and furniture. NEVER again! Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. That's how we know our reviews come from real guests who have stayed at the property. Loved the hot breakfast buffet with made to order eggs, the pool, the comfy sitting area. The pool was nice and warm The view of Pike's Peak from our room was amazing. Building itself is beautiful. The pool was nice and warm You can only leave a review within 28 days after check-out. Great location - show map, great breakfast and restaurant and the pool is our favorite the decorations are amazing. (Click on the Red Icon to view detailed bed bug reports. Great value!, Approximate prices in EUR for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. Colorado Housing Connects can help you navigate housing information and resources. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. A great pool in the lobby which is nice for kids. I really didn't know about bed bugs at the time. Unfortunately, he was the only one during our stay there that was friendly. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Our bed was horrible. 96 out of 2735 reviews" ", Rating 2 - Terrible. But this would have been bearable had the staff not been downright snotty and rude. It is my hope that you see fit to give us a second chance to win your valuable business back. I thought since we found a bed bug in our bed they would be worried about making sure we were comfortable somewhere else. Food was outstanding! I would not choose this location again on futre trips. The facility was a great experience for the modest price., They have a wonderful breakfast bar. A 24-hour reception greets guests of The Academy Hotel. Rooms were clean & staff at desk was very polite & professional. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. It's a two bed room. Office of Public Health Practice, Planning, and Local Partnerships, Chemicals from firefighting foam & other sources, Colorado Legacy Land/Lincoln Park Superfund site, Test & Fix Water for Kids at Family Child Care Homes, Toxicology and environmental epidemiology, Engage with the Water Quality Control Division, Denver's residential rental property page, U.S. Environmental Protection Agency (EPA), Centers for Disease Control and Prevention (CDC), Denver residents can find additional resources on the City and County of Denver's website on. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. You may either dine in the restaurant or take your breakfast to go back to your room. Tasted delicious and the staff was friendly, hard working and good at their jobs. The Academy Hotel Colorado Springs accepts these cards and reserves the right to temporarily hold an amount prior to arrival. "That tells me right there in plain black and white that it's getting worse.". A nice grill and bar. We went back to the area for spring break and decided to stay there again because of the location and price. You'll also get a complimentary hot breakfast in the morning that includes made to order omelets and a waffle bar. SUPER easy on and off the highway, and location makes it a 20-30 minutes closer to Denver airport than downtown hotels. When we questioned the front desk we were told that they have asked several times to have it removed from travel sites. In fact, we just had a pest control company mention to us the other day that all the calls they are seeing right now are in your higher-priced properties," said Jeff White, chief product officer at the pest control manufacturer SenSci. The room was very nice, clean and in great condition. Rooms are cozy and comfortable, with bright art work on the walls and sitting areas. Staff was very nice and helpful, beautiful rooms and location! Location off highway was amazingly easy. So pets or no pets? We had to stay for most of the afternoon because of a zoom meeting my husband had, and we were allowed a late checkout from our room, then stayed at the pool and sitting area for a few hours. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. Exterminators with the National Pest Management Association say the top three places they find bedbugs are in single-family homes, apartments, and hotels. Posted at 9:58 PM, Feb 01, 2019. and last updated 9:30 PM, Feb 01, 2019. Freeland admits it's work that can make your skin crawl. This property has taken steps to provide more sustainable and eco-friendly travel. Management doesn't seem to care much. Located close to the Rocky Mountains, our pet-friendly hotel in Colorado. Staff was friendly. Breakfast is unreal. Holiday Inn Express & Suites Colorado Springs South I-25, an IHG hotel, Holiday Inn Express & Suites Colorado Springs-First & Main, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Holiday Inn Express & Suites Colorado Springs Central, an IHG Hotel, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North. Rooms were clean and comfortable There were stains and drips on the bathroom walls and the linens were very wrinkled like they had already been slept in. We went back to the area for spring break and decided to stay there again because of the location and price. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Offering a varied menu featuring fresh American Cuisine in a casual atmosphere, Falcons Bar & Grill is located at Colorado Springs Academy Hotel. I liked the hotel, the proximity to work, the people were great to me even if they weren't to each other. Liked: Cleanliness, staff & service, property conditions & facilities, room comfort. It seems that communication was lacking in your case, I apologize. I got bitten all over my arms and legs. They give you a welcome goodie bag. It is served in the restaurant. Select dates to see this property's availability and prices, Food: I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. (Click on the Red Icon to view detailed bed bug reports. Want a great night's sleep? I then contacted the BBB. This was for the price a grand slam! Colorado Springs, CO 80920 US 800-766-8524 Reservations@TheAcademyHotel.com Reservation Summary . Dinner, The breakfast was awesome. Sarah Avrech of Severance, Colorado posted a video on Facebook of a bug crawling around on a tissue. 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America NEVER again! Children 18 and above are considered adults at this property. Our room was clean and stocked. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Was not really expecting housekeeping but they did come during our 3 day stay. This is not a rash, these are bites! As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. This is a great value. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. Please note that a deposit fee is charged per night at this property. I would recommend it if you can handle the unfriendliness of the staff. All cribs and extra beds are subject to availability. The following reports are from third party sources. This material may not be published, broadcast, rewritten, or redistributed. 1691070|4,1674130,1687860,1687860|3,1691070,1687990,1687640,1686320,1653460,1687140,1674130|5,1680920,1680920|1,1674130|1,1685250,1687300,1682710, The Academy Hotel Colorado Springs (Hotel) (USA) Deals, Personal or sensitive info (e.g. These little creatures inspire fear across our society, but Freeland is sharing his knowledge with News5 to help you avoid these bugs from taking a bite out of your skin and your wallet. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. They also have very strict protocol on handling complaints such as this. Very tranquil atrium area., Omlet station was great the rest of the food cold and old, Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. The following reports are from third party sources. The room was large, 900 TV channels and reception area inviting. Booking.com. Please see our partners for more details. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. It makes a great first impression, with its lobby atrium that features waterfalls, fireplaces, and stone-hewn walls. Good inexpensive place to stay with a very good staff. Get exclusive access to members-only deals by email. Breakfast was above expectations, and the restaurant was on point. Please note that all Special Requests are subject to availability and additional charges may apply. Use cautionwhen using pesticides and always follow label directions. The phone in our room did not work so we could not call the front desk to let them know we needed certain items. 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Top Rated Breakfast included 2022 Best Western Plus Peak Vista Inn & Suites View Hotel 2,477 reviews 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Special offer Visit hotel website Breakfast included )Icon Color & Report Disclaimer, File a new bed bug report at this location. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. All staff members were amazing! All rights reserved. Excellent breakfast. I really didn't know about bed bugs at the time. But I could not overlook the bed bugs. The manager told us they did not have bed bugs and we probably had an allergicRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. All rights reserved. Most recommended Colorado Springs hotels La Quinta Inn & Suites by Wyndham Colorado Springs South AP 6.2 Okay Southeast Colorado Springs $109+ Parking Free Wi-Fi Pool Pet friendly Days Inn by Wyndham Colorado Springs Air Force Academy 4.2 Mediocre Briargate $99+ Parking Free Wi-Fi Pool Pet friendly Guests are required to show a photo ID and credit card upon check-in. Contact the property for more information. 719-260-18005580 Tech Center DrColorado Springs CO 80919, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. This was for the price a grand slam! If we find any, we delete them and, if necessary, take action against whoever is responsible. There were a lot of families with small children so that made for a very noisy hotel. The atrium for the hotel is beautiful. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. Staff was really helpful and friendly. Booking not found double-check your booking number and PIN then try again. Do you have a room with a view available? This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. 245 out of 2735 reviews" ", Rating 4 - Poor. we stayed there again over spring break, last week (March 2011) and we are all covered with bed bug bites and they are very uncomfortable! The rest of the staff was very, very rude and it did not feel welcoming. Colorado Springs, Colorado 80920. Nice spacius and clean Overall the hotel was very nice as was the experience. This is a great hotel. Steakhouse, Lock in the lowest price from these sites. Stayed at this location for 4 nights (1/13/20 - 1/17/20) and ended up with multiple bedbug bites all over my shoulder, legs and extremities. Welcome to Colorado Springs Marriott Stay at our pet-friendly hotel in Colorado Springs, CO Colorado Springs Marriott is reinventing the way you travel with their guest rooms, meeting spaces and state-of-the-art fitness center. Staff was amazingly friendly. The eggs are almost impossible to see when laid on most surfaces. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. This meant there was furniture being moved men shouting up and down the hall and dogs barking. Kids will love the heated pool. Something went wrong please try again later. I never swim with my kids because I hate cold water and was able to swim with them for hours. This is the version of our website addressed to speakers of English in Canada. Chapel Hills Mall is 1.2 mi away from this hotel. This is not a rash, these are bites! For the money, this hotel was beyond worth it. Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. Yeah right! Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! Colorado Springs CO 80919 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. The gym was small but it was also nice and clean but it didnt have anything to wipe the equipment down after use. The place was super clean. The breakfast was excellent and free but the staff during breakfast was totally rude. Breakfast was above expectations, and the restaurant was on point., Beautiful little hotel Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. Sign up and we'll send the best deals to you. The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States +1 719 598 5770 From $51 Cheapest rate per night 8.2 Great based on 1,755 reviews Wed 2/1 Sun 2/5 1 room, 2 guests View Deal View Deal View Deal 78 more The Academy Hotel Colorado Springs deals from $51 About The Academy Hotel Colorado Springs Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Photos & Overview Room Rates Amenities Map & Location Guest Reviews EXCELLENT 4.4 3,872 reviews Free parking Complimentary Breakfast from $228 per night See Rooms & Rates Rooms Check Current Room Rates It is my hope that you see fit to give us a second chance to win your valuable business back. Copyright 2020 Scripps Media, Inc. All rights reserved. Hotel was clean and had a pleasant clean smell. N Academy Blvd Colorado Springs CO Hotel highlights Free full breakfast Free WiFi in rooms and public areas Free parking Onsite dining Located in Briargate within a 5-minute walk of US Air Force Academy, The Academy Hotel Colorado Springs is within a 15-minute stroll of Chapel Hills Mall. This 4-star The Academy Hotel Colorado Springs is set at 2.5 km distance from Edmondson Trail Head and 10 minutes' drive from Rocky Mountain Motorcycle Museum. The Academy Hotel | 8110 N. Academy Blvd. Review tags are currently only available for English language reviews. I did not like how dark the place was, and how murky the pool was. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. She e-mailed me a copy of what lookedRead Full Report at bedbugregistry.com, On Mar 24 2011 millergirl73 wrote, We stayed at this hotel last summer, June 2010, and left with some bites on us all. Food was outstanding! The Broadmoor Hotels (2) BBB Rating: A+ Website 82 YEARS IN BUSINESS (719) 471-6200 1 Lake Cir Colorado Springs, CO 80906 OPEN NOW My wife and I recently stayed at the Broadmoor with 14 relatives during the Jazz Festival. I always enjoy staying here! Service was excellent and employees were here helpful and friendly. 719-598-57708110 N Academy BlvdColorado Springs CO 80920, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. Yeah right! We stayed here with our two kids. The place was very cute and cozy. The Academy Hotel Colorado Springs Start your day at any one of the hotel's comfortable rooms designed for relaxation. Beautiful property! Disgusting! Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. Reserved 2 rooms, 1 king & 2 queens. Great to have an omelette at breakfast! The front desk staff were excellent as well as the Hotel itself. Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. Breakfast included made to order omelets, waffles with cherry sauce and whipped cream. Acceptable and a good value for amenities. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Guests can work out in the on-site fitness center or indoor pool. Recommendations for addressing a bedbug infestation: Contact apest management professionalwithexperienceand knowledgeofthe inspection, identification, and extermination of bedbugs. Rooms were clean and comfortable For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. 1602 out of 2735 reviews" ", Rating 8 - Good. Is the indoor pool heated all year round? Called back immediately to report and the GM called back fe. The Academy Hotel is independently owned and operated. Its an older hotel, but its clean and the free breakfast makes it a must stay. Wonderful. If the staff was better, the hotel would be an excellent place to stay. On Mar 24 2011 Well. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it.
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